Bookmarked: Be the Duck: The Key to Calm (speakfearlessly.net)

Be the Duck: The Key to Calm (speakfearlessly.net) – "Most people, if rolling out a franchise product in front of thousands of people and something went wrong, would panic. But Jobs is a master. He casually said, 'Guys, the slides are stuck.' Then he made a joke about 'Somebody backstage is scrambling,' which everyone knew to mean, 'Somebody is fired.'" [In a previous life, I had a boss who called this calm "The Valium Bubble" (http://www.breakingmurphyslaw.com/2008/05/08/the-valium-bubble/) and it's just as important for those backstage as it is for the folks onstage.]